Extreme Dishonesty, Extreme Pressure, Extreme Presumptions
So after wallowing in my post-injury misery for a few years now (I injured my back lifting weights at the gym), I’ve finally gotten back on track with healthy eating, and now plan on joining a gym in the near future.
While I already had the local community centre in mind, I was still somewhat enticed by a flyer that I received in the mail the other day from Extreme Fitness: “$8 pay-as-you-go. No fees. No excuses.” Well excuse me, but I’m still going to have to take a gander at the fine-print. “* “Pay As You Go – $8 Per Month Membership” based on two month prepaid membership. “Pay As You Go” month to month membership available after the initial two months.“
Hmm, ok. I don’t know about you, but that seems pretty vague.
But before I called over to my local Extreme Fitness, I did a quick google search, the paramaters similar to any that I input before making any purchase, online or in person. The variable this time was “Extreme Fitness”, the constant, “Scam”. (I’ve managed to avoid purchases on a couple shady websites by following this self-approved axiom.)
Low and behold, a plethora of hits populate my screen. Angry, vengeful hits.
I opened about seven in new tabs, and was shocked at the consistency of horrible reviews of the fitness enterprise.
Extremely poor service. Double billing. Non-honouring of alleged “freeze periods”. Billing beyond the length of the contract. Etc.
I also found out from anecdotal testimony that there is a clause in the contract – that you are insisted upon signing – that states “this contract overrides any other contract”. In simple terms, that means that anything you are told by a saleseperson is null and void. They can promise you the world (or a more isolated trip to Jamaica in this case), but it won’t hold up.
People have gone to hell and back trying to get double-billings reversed, extra fees refunded, or in many cases, contracts cancelled after actually fathoming the magnitude of the fine-print. You can read some of the first-hand accounts here: http://www.myfit.ca/gym_ratings/services_available.asp?edit=yes&id=76
Now I’m a very empathetic person; I’ve been screwed before. Further, sympathy is no foreign concept to me; I don’t like seeing people screwed. But kind words aside, if you don’t read the contract you’re signing, it’s your own damn fault. Sorry.
But apparently some people even had their contracts modified post-facto, with dates altered and clauses added-in.
Scam? Sham? Paper-jam?
Now, I like to fancy myself a journalist of sorts, so I could not merely rest on the literally hundreds of first-hand accounts. I can’t just put my faith in all those people blindly. I had to find out for myself.
So I called up to find out more. I was forwarded to a gentleman named Greg who began explaining the promotion to me, for the most part reiterating the vagueness of the flyer I had already scrutinized.
“So what happens after those two pre-paid months?” I inquired.
“Well, then you’d be signing a contract for one of our packages.”
“And what are the prices for those contracts?”
“They vary from $49/mth to $99/mth.”
After this, I was ready to just thank him for his time and hang up. But of course their training is intense and instilled, and before I knew it, I had an appointment booked for 12:00 PM the following day. Part of me was upset for committing to something that I had every intention of canceling, but then my inherent Curious George wanted to actually go in there and see what they could throw at me.
So, there I was, stepping into the beautiful lobby of Extreme Fitness, waterfall and all, clad in my pajama bottoms, unshaven, messy hair, and 2% milk in-hand. My goal was to look as pathetic as possible. Strangely, it wasn’t much of a stretch.
“Sorry, Greg won’t be available to see you. But Jason will be out in a few minutes.”
Cold feet, Greg?
So I sat patiently for seven or eight minutes (mind you I was already deliberately 10 minutes late to the appointment), and out walked a tall, buff fellow, named Jason.
“Nice to meet you Jason!”
He proceeded to show me the facilities, which, admittedly, were quite nice. It wasn’t too crowded, the machines were well-maintained or otherwise new-ish, and the sweet smell of their saltwater pool sent my olfactory bulbs into a rave-like dance.
We then went back to “the office”, a shared room of about 10 staff, to discuss my, “Fitness and weight loss goals”.
He asked me a bunch of mundane questions about where I worked, how much weight I wanted to lose, the timeframe I wanted to accomplish it in, my eating habits, motivation for weight loss, place of residence, and means to travel to the gym. I later found out that they would use each and every one of these factoids as artillery in their relentless assault on my character, self-esteem, and “seriousness to committment”.
After going over the multitude of features and benefits of the sprawling establishment, it became time to discuss what package I’d be interested in getting. I immediately cited my conversation with Greg, in which he told me that after my two months, I would have the option of signing a contract under one of their plans, the cheapest of which appealed to me most, considering $50/mth was already on the high end of my budgetary constraints.
Better get your shoes shined up, ’cause it’s bait and switch time!
“Greg told you that? That doesn’t sound right. Let me go talk to my manager.”
Here we go.
An even more delightful fellow came over and introduced himself as Alan, the manager.
I recounted once again what Greg had informed me over the phone, being polite and calling it a “miscommunication”, knowing full well what he said to me. Alan was insistent that it was a “misunderstanding”, implying it was my fault for not inferring the facts correctly.
He asked me about my diet, and immediately bashed my high-protein, low fat regimen as “dangerous” and “ill-informed”, citing that losing 50 lbs in six months was unreasonable. I was far too polite to tell him that it was this very routine and food selection that allowed me to lose 80 lbs several years ago, a weight and lean body structure that I was able to maintain flawlessly until I injured my back.
He then began scribbling some figures on my sheet, trying to find a plan that “was better suited” for me. We danced around the figure of $50/mth, but I was very clear that the ad neither mentioned the requirement , nor did I have any intention to, sign a contract.
This must have been perceived as a personal affront, or what he not so euphemistically labeled as “excuses” and “procrastination”.
“You say that you’ve been wanting to get into shape for close to a year now. Why not today? What’s holding you back?”
But thankfully for them, I had already volunteered all the ammunition necessary in their objection-overcoming campaign.
And then the guilt trip started.
“You live close by, check. It’s within your budget, check. You like the gym, check. So why won’t you commit, Mark?”
I chose my words very carefully, as not to come right out and label their (blatantly obvious) high-pressure, bait and switch tactics.
“I simply do not wish to sign a contract. I’ve been screwed before, and I have no intention of it happening again.”
“With another gym?” he pried.
“Yes.”
“Which one was it, if you don’t mind me asking?”
I didn’t, because I was simply replacing my alleged personal account with testimonies of others.
“One in Richmond Hill. It went under. I was also double-charged,” a jab at what I knew Extreme Fitness systematically perpetrated.
“I see. Well, what is it that bothers you then? The pre-authorized payments? Giving your credit card?”
“Absolutely,” I replied with conviction.
“Well, how about post-dated blank cheques, would that be more suitable?”
This caught me off guard, as this was not even a consideration.
Meekly, I responded, “I suppose that could work.”
Obviously I had no intention of doing this, but then I realized that the same information that they would use to set up a pre-authorized payment to my bank account was the same found at the bottom of any cheque, regardless if it being void or not.
I then decided to turn the tables, and began asking him the questions.
“Have you ever bought a car, Alan?”
“Of course, I bought one recently.”
“So do you go into the first dealership you see, and buy the first steering wheel you lay your hands on?”
He paused, so I took the opportunity to answer.
“Of course you don’t. You shop around.”
I mentioned the prospect of my local community centre, which he immediately dismissed, claiming high (and grossly innacurate) membership fees and their alleged (and perhaps true) inferiority.
“I don’t mean to be bashing another gym (which is exactly what he proceeded to do), but they don’t have the same equipment as us, offer fewer classes,” etc. etc. ad nauseam.
I looked at my watch and noticed that about 45 minutes had gone by, and I had wasted enough of both of our busy schedules (I had to rush home to write this article).
“It seems we’ve reached an impasse. I simply do not wish to sign a contract, nor was I informed this would be necessary to take advantage of the promotion.”
He tried a couple more times, but eventually realized I wasn’t going to budge, and an armistice was reached.
“I’m going to decide within the next week. If I choose Extreme, then I’ll be seeing you again. Thank you for your time.”
I got up and left as quickly as I could, knowing full-well that I had likely done what no man had done before: I escaped the Extreme Inquisition without signing one of their shady contracts.
So, my advice: if you’re looking for a gym, look online first and read testimonials from prospective and former members, as they speak volumes.
If you’re really careful about the tenets of the contract, and the facilities at Extreme Fitness appeal to you, then by all means, go right ahead.
Don’t say you haven’t been warned, though, about their pressure and scare tactics, notorious dishonest billing procedures, and the good ol’ bait and switch.
I think I’ll stick with the community centre at $20/mth without a contract or pre-authorized payments.
But to each his own victimization.